Return & Refund Policy

If you are an EU consumer, you have the right to withdraw from your purchase within 14 days from the date you receive your order, without giving any reason. To exercise this right, contact us at [email protected] with your order number.

To be eligible for a return:

• Items must be in their original condition, unused, and with all tags/packaging
• You must contact us within 14 days of delivery to initiate the return
• You must return the item within 14 days of contacting us

The following items cannot be returned:

• Personalized or custom-made items
• Perishable goods
• Digital products that have been downloaded or accessed
• Sealed items that have been opened after delivery (for hygiene/health reasons)

1. Contact us at [email protected] with your order number and reason for return
2. We will provide return shipping instructions
3. Ship the item back in its original packaging
4. Once we receive and inspect the return, we will process your refund

Refunds will be processed within 14 days of receiving the returned item. The refund will be issued to your original payment method. Please allow additional time for your bank or credit card company to process the refund (typically 5-10 business days).

You are responsible for the cost of return shipping unless the item is defective or we made an error. If you received a defective or incorrect item, we will provide a prepaid return label.

If you receive a damaged or defective item, please contact us within 48 hours of delivery at [email protected] with photos of the damage. We will arrange a replacement or full refund including shipping costs.

For any questions about returns and refunds, contact us at [email protected].